Refund Policy

The general rule

Every product on drop world is a downloadable file. Once the download link has been delivered, the product has been supplied in full and cannot be returned. Sales are therefore final, and by completing checkout you agree to immediate delivery and acknowledge that this ends any statutory cooling-off period that would otherwise apply.

When we do refund

We issue a full refund in these cases, if you contact us within 14 days of purchase:

• The files are corrupt, incomplete, or will not open, and we cannot resolve it with you
• You were charged more than once for the same order
• The product is materially different from what the product page described — wrong formats, substantially fewer pieces, or missing content
• The download link never arrived and we are unable to deliver the files to you

When we do not refund

• You changed your mind, or bought the wrong set by mistake, after downloading the files
• Your software cannot open a format that the product page did not claim to support
• You want a different style, level of detail, or subject than the one shown in the preview images

Every product page shows preview images, the exact formats, and the number of pieces included, precisely so that you can judge this before buying. If you are unsure whether a set fits your workflow, write to us before you order.

How to request a refund

Email us at the address on the Contact page with your order number from the Lemon Squeezy confirmation email, the product name, and a short description of the problem.

We reply within two business days. Approved refunds are processed by Lemon Squeezy back to the original payment method and normally appear within 5–10 business days, depending on your bank.

Chargebacks

Please contact us before opening a dispute with your bank. Almost every problem — a missing email, a file that will not open — is solved faster by writing to us directly.